Shipping Policy
Shipping Policy
Thank you for shopping with us! We are committed to providing a smooth and hassle-free shipping experience. Please read our shipping policy below for detailed information about our process.
1. Processing Time
- Orders are processed within 3 business days after payment is received
- Orders placed on weekends or holidays will begin processing on the next business day
- If we experience a high volume of orders, processing may be delayed. You will be notified if there Is any significant delay in your order
2. Shipping Methods and Estimated Delivery Times
We offer various shipping options to suit your needs. The shipping rates depend on the destination, weight, and size of the items in your order. We allow the following shipping options
- Standard Shipping: Estimated delivery time is 14 business days.
- Express Shipping: Estimated delivery time is 7 business days.
Delivery times vary based on your location and the shipping method selected. Please note that delivery times are estimates and may be impacted by carrier delays, weather, or unforeseen circumstances beyond our control.
3. Shipping Rates
Shipping costs are calculated at checkout and depend on the size, weight, and destination of your order. We occasionally offer free shipping promotions, which will be communicated on our website.
4. International Shipping
We currently ship to most countries
- Delivery times for international orders are typically 14 business days but may vary depending on customs processes in your country.
- Customers are responsible for any customs duties, taxes, or import fees associated with their orders.
5. Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can track your order directly through the shipping carrier's website.
6. Undeliverable Packages
If a package is returned to us due to an incorrect shipping address, refusal to accept delivery or other reasons, we will contact you to arrange for reshipment. Additional shipping fees may apply
7. Damaged or Lost Packages
- We are not responsible for packages lost or damaged in transit. However, if your package arrives damaged, please contact us within 3 days of receiving the order. Include photos of the damaged item and packaging for assistance.
- For lost packages, please contact the shipping carrier directly with your tracking number for further assistance. We will do our best to help you resolve the issue.
8. Changes to Your Shipping Address
If you need to update your shipping address, please contact us at letyahwehlead@outlook.com within 24 hours of placing your order. Once an order has been shipped, we cannot change the shipping address.
9. Contact Us
If you have any questions or need assistance with your order, please don’t hesitate to reach out to our customer service team at letyahwehlead@outlook.com. We're here to help!